Twilight Hour
Support
A problem or a question about Twilight Hour? Start with the answers below, and write to us if they don't help.
Contact us
Email support@twilighthourvr.com with your headset model and what happened (a screenshot or a short video helps). We answer as quickly as we can.
Common questions
Where is my progress saved?
On your headset. The game saves your heroes automatically: when you level up, at the end of each run, back in town, when you close your character panel and when you take the headset off.
Uninstalling the game deletes these saves, unless Meta's cloud backup keeps a copy.
What happens when my hero dies?
The run ends and your hero is back in Hollowmere, with their level and equipment kept.
The table is too close, too far, too high or too small.
Open the menu, then Settings > Board: set the table's distance, height and size, turn it, or recenter it. Your choices are kept.
How do I change the language?
Open Settings > General and pick a language. Automatic follows your headset's system language.
I don't feel comfortable in VR. What can I do?
Play seated and take breaks; stop if you feel unwell. You stay still in Twilight Hour: the table stays in front of you and your hero does the moving. Some story scenes zoom in on the table, and some bosses grow to life size around you.
Do I need a lot of space?
No. A spot to sit or stand is enough: the game never asks you to walk around the room. Set up your boundary as usual.
The game says it can't confirm I own it.
Twilight Hour asks the Meta Horizon Store whether your account owns it each time it starts. Make sure the headset is signed in with the account that bought the game, connect it to the internet, then start the game again.
Delete your data
- Everything the game saves stays on your headset: uninstall Twilight Hour to delete it (and delete its cloud backup in the headset's settings if you use one).support@twilighthourvr.com
- To remove your entries from the online leaderboards, email support@twilighthourvr.com with the Meta display name shown on the leaderboard. We delete them within 30 days and confirm by email.
- Information Meta holds about your account is managed in your Meta account settings.support@twilighthourvr.com